Frequently Asked Questions

FAQ

A few things you might be wondering

From caring for your candle to understanding the small variations that make each piece unique, here are answers to some of our most common questions.

How should I care for my candle?

Before each burn, trim the wick to approximately 5mm. On the first burn, allow the wax to melt evenly across the surface when possible. We also recommend burning your candle for no more than four hours at a time and keeping it away from drafts.

Why does my candle look slightly different from the photos?

Small variations in color, texture, surface finish, and other details can occur from candle to candle. These subtle differences are part of the character of individually made pieces and make each one a little unique.

How strong is the scent?

Our candles are made with soy wax, which releases fragrance gradually rather than producing an intense scent immediately after lighting. The fragrance will build as the wax warms and the melt pool develops. During the first burn, allow the candle to burn for around 3 hours to experience its fullest scent throw.

How can I help prevent tunneling?

The first burn is especially important. Allow enough time for the melted wax to reach across the surface of the candle when possible. This helps encourage a more even burn during future uses.

Where are ABA Home candles made?

ABA Home candles are made to order in Texas. Each order is prepared before being inspected, finished, and packaged for shipment.

What should I do if my candle arrives damaged?

If your candle arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the candle and packaging so we can review the issue and help with the next steps.