Shipping and Returns

ABA Home candles are made after your order is placed rather than pulled from finished inventory. Please allow approximately 3–5 business days for your candle to be poured, cured, finished, inspected, and prepared for shipment.

Processing time begins after your order is confirmed and does not include carrier transit time. Weekends and recognized holidays are not counted as business days.

During collection launches, promotions, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the email provided at checkout.

Orders are prepared and shipped from Texas after the 3–5 business day production period.

Standard shipping time varies based on the destination, shipping service, and carrier conditions. Available shipping methods, rates, and delivery estimates are shown at checkout when available.

Once your order ships, tracking information will be sent to the email address provided at checkout. Carrier delivery estimates begin after the package has been accepted by the carrier and are separate from ABA Home's production time.

Because production may begin shortly after an order is received, cancellation or order-change requests should be submitted within 3 hours of purchase.

We will do our best to accommodate requests received within that window. Once production has started, we cannot guarantee that an order can be changed or cancelled.

If you entered an incorrect shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been shipped.

Because each candle is made to order, ABA Home does not accept returns or exchanges for change of mind once production has begun.

If ABA Home approves a refund, it will be issued to the original payment method. Original shipping charges are not refundable unless the refund results from an incorrect, damaged, or defective order for which ABA Home accepts responsibility.

Natural variations in color, texture, surface finish, and small handmade details are part of the character of a handcrafted sculptural candle and are not considered defects by themselves.

Please inspect your order when it arrives. If your candle arrives significantly damaged in transit, defective, or different from the item you ordered, contact us within 48 hours of delivery.

Please include your order number and clear photographs of the candle, packaging, and shipping box. Keep the item and packaging until your claim has been reviewed.

For approved claims, ABA Home may offer an appropriate replacement or refund depending on the circumstances and product availability.

Handmade production occasionally takes longer than expected. If ABA Home cannot ship your order within the stated processing timeframe or another timeframe communicated to you, we will contact you with an updated estimate and any cancellation or refund options that apply.

If an order is cancelled before shipment because ABA Home cannot fulfill it, the cancelled merchandise will be refunded to the original payment method.